GREF INNOVATION
Direct from Our Factory. Delivered Worldwide.
Last Updated: October 12, 2026
1. General Information
At GREF Innovation, our goal is to provide a secure, reliable, and efficient shopping experience for individual customers and business partners, both in Greece and internationally.
As a manufacturer of precision-engineered motorcycle components and accessories, we manage our products directly from our production facilities in Greece, maintaining full control over quality standards and order preparation.
This policy outlines our available payment methods, order processing procedures, shipping services, and general delivery conditions.
2. Accepted Payment Methods
GREF Innovation prioritizes modern, fast, and secure payment solutions to make the purchasing process as simple and convenient as possible.
Available payment methods are displayed during checkout and may include:
- Credit and debit cards.
- Express Checkout services and digital wallets.
- Bank transfers, where available.
- Other secure electronic payment methods supported by our online store.
Available payment options may vary depending on the customer's country, order value, and payment service provider.
All electronic transactions are processed through cooperating payment service providers using appropriate security measures.
GREF Innovation does not store complete payment card details, such as full card numbers or CVV security codes.
3. Fast & Secure Transactions
We prioritize express payment solutions that allow customers to complete their purchases quickly, securely, and with minimal checkout steps.
Where supported, Express Checkout services enable customers to complete their purchases using payment and delivery information securely stored with the respective providers.
Orders requiring payment confirmation are processed once the corresponding payment has been successfully authorized or received.
4. Order Processing & Dispatch
At GREF Innovation, every order is handled directly through our manufacturing facilities in Greece. Our team carefully prepares, inspects, and packages each product to ensure it meets our quality standards before shipment.
We aim to process and dispatch all orders as efficiently as possible. Depending on production schedules, final inspections, and order preparation requirements, dispatch may take up to ten calendar days from order confirmation, including for products displayed as "In Stock" or "Immediately Available."
Once preparation is complete, orders are handed over to our trusted shipping partners for delivery to their final destination. Transit times vary depending on the destination and selected shipping service.
Should an unexpected delay occur, our team will provide the necessary updates and assistance.
5. Shipping Directly from Our Factory
All GREF Innovation orders are dispatched directly from our factory in Greece.
We do not use third-party warehouses, independent fulfillment centers, or dropshipping services.
Manufacturing, inspection, preparation, and dispatch are carried out under our own operational supervision.
This approach allows us to maintain consistent quality standards, oversee every stage of the process, and establish a direct connection between our manufacturing operations and the end customer.
Whether an order is placed by an individual rider, motorcycle workshop, retail store, or international distributor, it is handled through our own facilities.
From our factory to your motorcycle, without unnecessary intermediaries.
6. Domestic Shipping — Greece
GREF Innovation ships throughout Greece, including mainland destinations and Greek islands.
Deliveries are carried out through selected courier and transportation companies, depending on the destination, package weight, dimensions, and specific shipping requirements.
Shipping charges, where applicable, are calculated or communicated before the order is finalized.
Delivery times may vary depending on the location, carrier availability, and local transportation conditions.
7. International Shipping — Worldwide Delivery
GREF Innovation offers worldwide shipping.
We serve individual customers, professional clients, and business partners across Europe and internationally through our network of cooperating courier companies and international logistics providers.
Available shipping services and their associated costs depend on the destination country, shipment weight, dimensions, and available transportation options.
For certain destinations or large-volume orders, a customized shipping quotation or additional arrangements may be required.
International shipments may be subject to customs procedures, import restrictions, local taxes, or additional documentation requirements.
We reserve the right to contact customers when special transportation arrangements are necessary.
8. Shipping Costs
Shipping costs are calculated based on factors including:
- Destination country and delivery location.
- Total shipment weight.
- Package dimensions.
- Selected shipping service.
- Applicable carrier rates.
- Any special packaging or handling requirements.
Applicable shipping charges are displayed during checkout or communicated to the customer for approval before the order is finalized.
For oversized, heavy, specialized, or wholesale orders, shipping costs may be calculated individually.
9. Estimated Delivery Times
Estimated delivery times depend on the destination and selected shipping provider.
Delivery estimates provided during checkout or by our customer support team refer to transportation times and are calculated separately from order processing and preparation times.
Actual delivery times may be affected by customs procedures, remote delivery locations, weather conditions, strikes, public holidays, or other circumstances beyond our reasonable control.
GREF Innovation makes every reasonable effort to provide accurate shipping information and keep customers informed about significant delivery developments.
Nothing in this policy limits customers' mandatory rights under applicable consumer protection legislation.
10. Order Tracking
Where tracking services are provided by the selected shipping carrier, customers will receive the corresponding tracking number once their order has been dispatched.
The tracking number allows customers to monitor the shipment's progress through the carrier's tracking system.
Please note that tracking information may take some time to become available after dispatch.
11. Customs Duties & Import Taxes
For shipments outside the European Union, additional customs duties, import taxes, clearance fees, or other local charges may apply.
Unless explicitly stated otherwise during checkout or in a separate commercial agreement, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Customers are responsible for reviewing any applicable local import requirements, procedures, or restrictions.
GREF Innovation provides the necessary commercial invoices and shipping documentation in accordance with applicable regulations.
12. Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an incorrect or incomplete address results in a failed delivery, returned shipment, or additional transportation expenses, we may contact the customer to arrange a new delivery.
Additional charges resulting from incorrect shipping information may be communicated before reshipment, where permitted by applicable law.
We recommend carefully reviewing all delivery details before completing checkout.
13. Damaged, Incomplete or Lost Shipments
All orders are carefully prepared and packaged to minimize the risk of damage during transportation.
If a shipment arrives damaged, contains missing items, or experiences a transportation-related issue, customers are encouraged to contact us as soon as reasonably possible.
To help us investigate and resolve the issue efficiently, we recommend providing the order number, a brief description of the problem, and, where available, photographs of the affected products and packaging.
Our team will review each case and cooperate with the relevant shipping provider to reach an appropriate resolution.
Customers' statutory rights regarding lost, damaged, or non-conforming goods remain unaffected.
14. Order Modifications & Cancellations
Customers wishing to modify or cancel an order are encouraged to contact us as soon as possible.
The possibility of modifying an order depends on its current processing status, product specifications, and whether preparation or dispatch has already begun.
Customized products, specially manufactured components, or orders involving unique technical requirements may be subject to specific cancellation conditions, in accordance with applicable legislation.
Statutory consumer withdrawal rights apply wherever required by law.
Further information is available in our Returns & Refunds Policy.
15. Wholesale & B2B Orders
GREF Innovation serves professional customers, motorcycle workshops, retail stores, companies, and international distributors.
Wholesale and B2B orders may involve different production schedules, processing times, payment arrangements, and shipping conditions depending on order quantities, technical requirements, and agreed commercial terms.
Customized arrangements may be established for large-volume orders or products requiring special specifications.
Unless otherwise agreed, all wholesale orders are prepared and dispatched directly from our manufacturing facilities in Greece.
16. Contact Information
For any questions regarding payments, orders, shipping, or international deliveries, please contact us:
GREF Innovation
GREF INDUSTRIES L.P.
95 Sevastoupoleos Street, 11526 Athens, Greece
Email: info@gref-innovation.gr
Telephone: +30 210 710 3958
Website: www.gref-innovation.gr
Designed. Manufactured. Inspected. Dispatched.
All directly from our own factory in Greece.
At GREF Innovation, every order reflects our commitment to precision manufacturing, quality, and direct customer service.